Privacy Policy vbet Malaysia

1Introduction and Our Commitment

Vbet respects the privacy of every individual who uses our platform. We understand that your trust in us depends not only on the quality of the services we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy has been drafted to comply with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and outlines our practices regarding the collection, use, storage, protection, and disclosure of personal data of vbet platform users.

By registering an account or using any part of the vbet platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.

2Types of Personal Data We Collect

Vbet collects various categories of personal data depending on how you interact with our platform. Below is a comprehensive overview of the types of data we collect and the sources from which it is collected:

Data You Provide Directly

• Identity Information – Full name, date of birth, identity card or passport number, gender, and nationality.
• Contact Information – Email address, mobile phone number, and residential address.
• Financial Information – Bank account details, bank name, and e-wallet information for deposit and withdrawal purposes.
• KYC Verification Documents – Copies of identity cards, passports, or other identity verification documents requested during the KYC process.

Automatically Collected Data

3How We Use Your Data

Personal data collected by vbet is used exclusively for legitimate, informed purposes related to the provision of platform services. We do not use your data for any unrelated purpose without obtaining your consent first.

• Account Management – Creating, verifying, and managing your user account on the vbet platform.
• Transaction Processing – Processing deposits, withdrawals, and any financial transactions in your account.
• KYC and AML Compliance – Conducting identity verification and anti-money laundering checks as required by law.
• Customer Support – Handling your inquiries, complaints, and technical support requests.
• Platform Security – Detecting and preventing fraud, unauthorized access, and illegal activity on the platform.
• Service Communications – Sending important notifications regarding your account, transactions, and platform updates.
• Platform Improvements – Analyzing usage patterns to improve the user experience and platform features.
• Responsible Gaming – Monitoring gameplay patterns to identify users who may need responsible gaming support.

4Data Sharing and Disclosure

Vbet does not sell users' personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform securely and in compliance with the law, we may share data with the following categories of recipients:

• Third-Party Service Providers – Technical providers, payment processors, KYC service providers, and gaming platform providers required for vbet operations. All such providers are bound by strict confidentiality agreements.
• Financial Institutions – Transaction information required by banks or payment processors to carry out your deposits and withdrawals.
• Relevant Authorities – Law enforcement agencies or regulatory bodies where required by court order or valid legal obligation.
• Business Acquisition – In the event of a merger, acquisition, or business asset transfer, user data may be transferred to a successor entity bound by this Privacy Policy.

5Data Security and Protection

Vbet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, use, disclosure, alteration, or destruction. Our security approach is multi-layered and continuously updated to address evolving cyber threats.

Technical Security Measures

• Data Encryption in Transit – All communications between your device and vbet servers are encrypted using TLS 1.3 and 256-bit SSL encryption.
• Data Encryption at Rest – Passwords are stored using an irreversible one-way hashing algorithm. Sensitive financial information is encrypted at rest.
• Two-Factor Authentication – Two-factor authentication is available and recommended for all vbet accounts as an added layer of security.
• Continuous Monitoring – Automated monitoring systems operate 24/7 to detect suspicious activity and unauthorized access attempts.
• Strict Access Control – Access to user data within vbet staff is restricted on a strict need-to-know basis.

6Cookies and Tracking Technologies

The vbet platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and help us understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies – Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Analytical Cookies – Helping us understand how users interact with the platform so we can continuously improve it. Data collected is aggregated and does not directly identify individuals.
• Preference Cookies – Saving your preferences such as language, currency, and display settings to deliver a more personalized experience.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality and performance of the vbet platform.

7Your Rights as a User

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by vbet. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the vbet customer support team. We will process your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling any request related to your personal data.

8Data Retention Period

Vbet retains users' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account – User data is retained for as long as the account remains active and for the required period following account closure for compliance purposes.
• Financial Transaction Records – Retained for a minimum of seven (7) years as required by Malaysia's financial laws for audit and tax compliance purposes.
• KYC Documents – Retained for a minimum of five (5) years after the business relationship ends, in line with anti-money laundering requirements.
• Security Log – Security activity records are retained for the period necessary to support security incident investigations.

Once the relevant retention period has elapsed, your personal data will be securely deleted or disposed of in accordance with vbet's data disposal policy.

9Amendments to the Privacy Policy

Vbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technologies used, legal requirements, or other relevant factors. Each new version of the Privacy Policy will be published on this page with an updated "Last updated" date.

For changes deemed material — meaning changes that significantly affect how we use your personal data — vbet will endeavour to notify you via in-platform notifications or your registered email address at least 14 days before the changes take effect.

Continued use of the vbet platform after a change notification is considered your acceptance of the amended Privacy Policy. If you disagree with any changes, you have the right to close your account before the changes take effect.

10Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how vbet manages your personal data, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Privacy Email – [email protected] (please include "Privacy Inquiry" in your email subject line)
• Live Chat – Available within the vbet platform — log in to your account and click the support chat icon.
• Help Centre – Visit the page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to every privacy-related inquiry within a reasonable timeframe not exceeding 30 business days from the date your request is received.